Holiday Order Deadline

DEC 8TH

LAST DAY TO ORDER FOR DELIVERY BY DEC 24TH

It is strongly recommended to complete your order by Dec 8th for delivery by Dec 24th for both domestic US orders as well as international orders. However, due to the strain on the postal system during the holiday season no delivery dates can be guaranteed, and you may experience delays.

SHIPPING

Where do you ship to?

We ship worldwide from the United States.

How long will my order take?

Please refer to the product descriptions for expected ship dates. If you ordered multiple items, your order will be held until the entire order is ready to ship.

This does not include time in transit and is regardless of shipping method chosen at checkout.

What happens if my package is lost or stolen in transit?

We are not responsible for any packages that are lost, stolen or damaged after it leaves our warehouse.

To protect your shipment, we offer Route+ Shipping Protection to insure your order against loss, theft and damage. This is available to add at checkout.

For more information on Route+ click here.

How much does shipping cost?

All shipping rates will vary depending on a few different factors, some of which include:

• Domestic vs International shipments
• Total weight of package
• Selected shipping method

Why is the shipping cost higher for international orders?

Our international orders have duties and taxes included in the total shipping cost, so you don't have to worry about it at the time of delivery.

Any applicable duties and taxes for your delivery location are calculated at checkout and included in your total shipping cost. The order is then shipped 'duties paid' so it will arrive quickly and efficiently.

ORDERS

Can I cancel my order?

All sales are final. We are unable to offer refunds at this time.

Do you offer exchanges?

Exchanges are dependent on current stock levels and item(s) purchased. Please email laurensanderson@emeraldfulfillment.com for any exchange inquiries. The cost of shipping will be the customer's responsibility.

Can I change my shipping address?

Yes, as long as your order has not already shipped! Please email laurensanderson@emeraldfulfillment.com with your name, order number, and updated shipping address as soon as possible. Once your order leaves our warehouse we are unable to make any changes.